We understand that buying a new racket is a significant investment. As racket sports experts we also believe that choosing the right racket will make all the difference to your game and we want our customers to be 100% satisfied with any purchase from us.
Our specialists advise many customers over the phone or via email every day and we also try to offer customers the chance to try out rackets at the neighbouring Duffield Squash, Racketball and Tennis club when visiting our showroom. However, we also recognise that customers living further afield would like the opportunity to 'try before they buy'.
We therefore introduced our ten day racket trial in 2009. We are able to offer most of our squash, racketball and badminton rackets on a ten day trial basis, giving you a chance to play test the racket you have purchased and make sure that you are entirely happy with your choice. The racket trial has been hugely successful and we believe this sets us apart from other ‘generalist’ sports shops.
Tennis rackets - please note
Due to the fact that many performance tennis rackets are now 'unstrung' it is increasingly difficult for us to offer the ten day racket trial on all tennis rackets. We do have a number of demo tennis rackets available each season. Therefore if you would like to trial a tennis racket, please email email@example.com or call us on 01332 843139 and we will try to help.
How the ten day racket trial works
All rackets must be paid for in full at the outset. If you are happy with the racket you have purchased from us then you simply keep the racket. If however, you decide that the racket is not suitable for any reason, then you simply return the racket to us within ten days. Upon receipt back at our offices, we will refund your purchase price less original postage costs incurred by PDHSports.
Please note the following terms apply:
You are responsible for the cost of returning any unwanted items to us within ten days of receipt.
Please note all racket trials need to be confirmed via email after placing your order – simply email us with your order number and the message ‘Ten day racket trial’ to firstname.lastname@example.org
All our trial rackets are brand new rackets rather than 'demos' so we strongly recommend that before play-testing any product you protect the racket head and please also leave the clear cover on the handle until you are entirely happy. Please note we are unable to offer a full refund if returned rackets have been damaged in any way.
You can currently trial a maximum of three rackets at one time.
The racket trial is only available for UK customers at present.
The racket trial is not available on rackets which have been restrung to specific customer requirements.
The racket trial is unfortunately not currently available on all tennis rackets - please contact us as explained above.
For further details please email: email@example.com