01332 843 139 Mon - Fri
9am to 5pm
Your Basket - 0 Items - £0.00 Checkout

Shipping and Delivery

CHRISTMAS 2017

Good news! All orders are currently being despatched within one working day (in stock items). Orders placed after 3pm Friday or over the weekend will be despatched on Monday or Tuesday. Please allow extra time if you have ordered a custom restring.

We’re working hard to ensure that everything is delivered to our customers superfast as usual but please be patient as the postie is very busy this time of year.  

 

UK Deliveries

The majority of our UK parcels are sent via our courier DPD or Royal Mail First Class. Deliveries are usually between 9am and 5pm but they can run a little later at this time of year.

If it's more convenient we can deliver to your place of work - many customers now choose this option as most parcels will need to be signed for.

It helps if you have authorised your neighbours to sign for parcels on your behalf so that you don't miss your delivery.

International Deliveries

Royal Mail International and DPD International deliveries may also take a little longer than usual at Christmas but all our international orders are currently leaving on time. 

Last posting dates (guidelines)

9th December - USA and Canada  

14th December – Norway, Switzerland, Croatia, Hungary, Slovakia, Slovenia, Bosnia, Bulgaria, Finland, Latvia, Lithuania, Portugal, Sweden

17th December – Austria, Czech Republic, Denmark, Italy, Luxembourg, Spain

19th December – Belgium, France, Germany, Netherlands

19th December - UK Isles, Scottish Islands, Channel Islands, Northern Ireland and remote UK mainland

19th December UK Standard Delivery

20th December UK Next Working Day Delivery, UK Saturday Delivery

Please note: These are the guidelines given by Royal Mail and DPD – we always recommend ordering as early as possible to ensure that we can get your items to you before Christmas.

We’re sorry but we can’t be held responsible for delays due to snow and other things which are beyond our control.

We aren't superhuman but we will do our upmost to get all Christmas orders to our customers on time. We promise to despatch orders promptly, to keep you informed and to provide a personal response to all queries as quickly as possible.

 If there’s anything else you need to know please email headoffice@pdhsports.com or call us on 01332 843139 and one of our team will be in touch.

 

Stress-free returns

To take some of the stress out of Christmas shopping, products bought from PDHSports after 1 November 2017 can be returned up to 31 January 2018. This gives any gift recipient plenty of time to return unwanted presents. We recommend myhermes.co.uk for returns to us.

Unwanted items can be returned to us in the usual way and details will also be included in your parcel. Please note that unless an item is faulty or has been sent in error then the customer is responsible for the cost of returning it to us.

UK Deliveries

We can ship to your home or work address depending on your requirements. Please make sure you have provided us with the correct ‘Shipping’ address if it is different to the ‘Billing’ address.

Please include all relevant details: Name of recipient / Company name, House Number, Street, Town, County, Country and Postcode (and preferably a daytime contact number).

Our UK postage costs

UK mainland standard delivery 2-7 working days from despatch

Orders under £50 - £3.99 standard delivery

Orders £50 or over - FREE standard delivery

Orders placed before 3pm will be despatched same day where possible and most items will be despatched within 24 hours.

Orders placed after 3pm on Friday are normally despatched on Monday.

Items weighing up to 2kg will usually be sent via Royal Mail second class or second class signed for.

Items weighing over 2kg will usually be despatched via our courier DPD.

Standard delivery times via courier are 2-7 days to a place of business or home address.

If you need to ensure next day delivery, we recommend that you upgrade to our next working day delivery service.

* Please note: – due to different courier charges, these rates exclude the following destinations: EIRE, NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3 (see below for delivery charges)

Eire, N. Ireland, North Scotland and Offshore Islands, Jersey and Guernsey delivery 2-5 days from despatch.

EIRE, NORTHERN IRELAND, ISLE OF MAN, SCILLY ISLES, JERSEY, GUERNSEY, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3 - £5.00

UK Next Working Day Delivery - £6.50

For next working day delivery, orders need to be placed by 3.00pm. We will always try to provide this service on any orders coming in after this time if at all possible but you will need to call us in advance to arrange this.

As this is a next working day service, orders placed by 3.00pm on Friday will be delivered on Monday.

Orders placed after 3.00pm on Friday will not usually be delivered until the Tuesday.

Please note - if you request a restring upgrade on a next day service we will do our upmost to fulfil the order as next working day but unfortunately this cannot always be guaranteed due to the time required to undertake the restring. Restring upgrades with next day delivery will however always be prioritised above restrings upgrades with standard delivery. 

UK Saturday delivery - £13.50

Orders need to be placed by 3.00pm on Friday.

Please note: Next day delivery and Saturday delivery is NOT available at the above rates to the following destinations and postcodes: EIRE,NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3

If you would like any more information about UK delivery times and prices or next day delivery to other UK destinations, please don’t hesitate to give us a call.

International delivery costs and times

 

Please note we can only send international orders to a street address ie not a PO box due to international shipping regulations. 

Our standard international delivery costs are as follows:

Austria, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands – 3 - 7 days - £10.00

Czech Republic, Slovakia, Italy, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden, Slovakia – 3 - 7 days - £15.00

Bosnia, Bulgaria, Croatia, Greece, Iceland, Israel, Latvia, Lithuania, Malta, Monaco, Montenegro, Norway, Romania, Russia and Switzerland – 3 - 7 days £40.00 per parcel

Canada, USA, Australia, New Zealand, Hong Kong, Malaysia, Singapore - 4 – 10 days £30.00 per parcel (Whilst we try to keep shipping costs as low as possible, please note the final delivery cost will depend on the weight of the items ordered. See below for more details)

International orders are despatched via Royal Mail, Parcelforce or our courier DPD. If you would like any further details on your individual order, please do not hesitate to email us at headoffice@pdhsports.com

If your order is exceptionally heavy or large we may not be able to deliver within the shipping charges shown above. In this event, we will email you with a quote for delivery costs. You can then decide if you wish to pay any additional charges or amend your order.

We reserve the right to revise any shipping costs/dates/times when necessary. We retain the right to refuse/amend any orders that do not comply with the delivery options available to us at this time. International delivery times are given for guidance purposes only and cannot be guaranteed, although we will do our upmost to ensure that your order reaches you as promptly as possible.

One hour delivery window

We aim to make your online shopping experience as efficient as possible. PDH Sports has a timed delivery service that provides our customers with a precise one hour window in which their goods will be delivered by our courier DPD.

This fantastic new delivery method means an end to the "sorry you were out" cards or even having to take a day off work to wait for a parcel to arrive.

On the day of delivery customers will receive an email and SMS text message which informs you of your one hour delivery slot.

You can control the delivery so if you are not going to be at home and won't be in to sign for the package, simply text back and arrange for your products to be delivered on a more convenient date. To use the email and text service you will need to provide your email address and mobile number when registering/ordering via our website.

Please note that PDH Sports now uses this service for the majority of our UK mainland deliveries only. Sundry and smaller orders will be sent by Royal Mail. Occasionally we send items directly from the manufacturer and the delivery company used will be the one employed by the supplier.

Back to top